Goods in Warehouse Operative

GOODS INWARDS OPERATIVE

Stone

Permanent Full time

OVERVIEW

The role of the Goods Inwards operative is to ensure that all inbound Goods are received and processed into the business in a safe, timely and efficient manner. The role is executed across several tasks and operatives are expected to be able (with training) to be able to execute the full range of tasks.

KEY TASKS AND RESPONSIBILITIES

Loading and unloading of vehicles in a busy Goods In department.
Receipt and inspection of goods received – checking for damages, checking quality and quantity of goods received against our purchase order and the suppliers delivery note.
Book onto the system using hand Help Terminals to confirm receipt
Labelling of stock ready for put away
Handling goods received in a methodical way.
Put goods away to picking or pallet locations or transfer to boxing or subcontract operations.
Confirm receipt of any documentation accompanying the delivery e.g. material cert, test cert. etc.
Repackaging of bulk product into smaller quantities to comply with any company specific requirements.
Continually check for damaged or unsuitable packaging and report unsuitable goods as necessary.
Keeping a clear & tidy Goods In area.
Report discrepancies noted when processing inbound materials
An understanding of basic Health & Safety procedures
In addition, once qualified on warehouse Mechanical Handling Equipment (MHE)

Operate and maintain preventively warehouse vehicles and equipment
Loading of goods onto nominated carrier transport using MHE
Processing of Inbound Stock using MHE
KEY SKILLS AND COMPETENCIES

Working as part of a team
Problem solving
Manual Handling
An understanding of health and safety requirements
Flexible approach to duties and tasks
Ensure specified deadlines for work and/or reporting are met.
Be accountable for the area of business you work in
A willingness to learn and be willing to obtain a FLT/MHE Licence
Ensure any special instructions are noted and carried out.
Any other function or activity required with this function
A Counterbalance licence is required for this position refreshed within the last 5 years.

Hours of work: Monday to Friday 08:00 16:00 35 hours per week

Pay Rate: Starting Salary of £14,512 rising to £15,022 after 6 months and to £15,247 after 12 months.

An attendance allowance is also available starting at £16 per week rising to £27 per week

To apply, please send an up to date CV to Chris Byrne

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HGV Class 2 Drivers – New Pass Welcome – Harlow

HGV drivers (Class 2) needed in Harlow! Various shifts available Self Employed drivers welcome!

Nexus people are currently recruiting for HGV drivers in the CM19 area of Harlow. We are looking for someone who can be flexible with their start and finish times, and who has experience driving an HGV Class 2 vehicle.

Working for one of the UK’s leading DIY & Home Improvement companies, you will be driving a Class 2 vehicle and the role will involve the usual vehicle checks and paper work as well as driving a Class 2 vehicle. There will be some manual handling involved and we are looking for HGV drivers with a variety of experience who can slot straight in to this amazing opportunity.

There are a variety of different shift times available, however we are particularly interested in people who can commit to 6am start times.

Now for the legal bits.

We appreciate that it has taken a lot of hard work for you to get your Class 2 licence, and that driving an HGV isn`t easy. To make sure you are eligible to drive one of our HGV`s, there are some important criteria you must meet first.

You should hold a full UK Class 2 HGV Licence
You need to have a minimum of 2 years` experience in driving a Class 2 HGV commercially
We need you to have driven commercially for at least 90 days in the last 180, and these must be tachograph recorded
Whilst we will accept up to 6 points on your driving licence, there must be no DD, TT, DR, CD, IN endorsements
You must have a Digi Tachograph Card and have a good understanding of the Working Time Regulations
You will need your DCPC Card

As well as these bits, we are look for individuals who take pride in their appearance, enjoy being part of a bigger team, are motivated in their work, and who are friendly, approachable and engaging.

If this is you, here is what`s on offer!

Weekly Pay no more stretching your wage for the month.
Free onsite car parking
Onsite Canteen
Plenty of overtime available, often with increased rates
24 hour support from your fabulous onsite team
Free PPE equipment provided as standard
Self Employed Drivers welcome
Immediate starts available

If you are interested in this amazing opportunity, please click to apply. All of our HGV Class 2 drivers are required to go through a driving assessment to assess suitability.

Keywords: HGV, HGV Driver, HGV Driving, HGV Class 2, HGV2 Driver, Class 2,

** IMPORTANT **
Please be aware, Nexus People do NOT charge any fees for arranging work for you – if anyone asks you for money to organise an interview or assessment, please contact our HR team immediately

Benefits: Self Employed Drivers welcome, CPC Tr

Customer Service Representative (Day Shifts)

Customer Service Representative (Day Shifts) – Cosham, Portsmouth – Salary £17,576 (£8.45 per hour)

Brook Street is delighted to present the opportunity to work as a Customer Service Representative for a leading global provider of facility services. The Customer Service Rep will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client’s Barclays contract, one of their globally integrated contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am – 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 8 Saturdays (lieu day in the week will be offered).

The client do also have a night shift available (12 hours shifts between 7pm and 7am – 4 shifts on, 4 shifts off) which will command a slightly higher pay rate, so if this suits you, please advise in your application.

Key Responsibilities:

* Action all Helpdesk requests, via telephone, email request or online request.
* Ensure all jobs are processed in line with the agreed SLA’s and priority response times.
* Administer the My MCS system, ensuring information is correct and kept up to date.
* Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
* Ensure the customer is kept aware of the progress of a job and any reasons for delay.
* Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
* Feedback information or any issues that may affect the contract performance or cause client dissatisfaction.
* Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests.
* Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
* Maintain awareness and contribute to the achievement of KPI and quality standards.
* Achieve no lower than 95% of the maximum quality score based on calls marked on a weekly basis.
* Ensure timely management of complaints maintaining efficient and professional communications with all parties.
* Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
* Provide statistical analysis of information for client reports and project work by use of customised reporting from a variety of different databases.
* Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required.
* Comply with all company policies & procedures and maintain company standards.
* Any other ad hoc duties which may be requested by management.

Skills, Experience and Attributes:

* Outstanding active listening skills.
* Ability to effectively communicate at all levels both verbally and in writing.
* Data input accuracy and speed.
* Excellent customer service orientation with a good understanding of customer complaint handling.
* Confident and assertive telephone manner.
* Enthusiastic and effective team player.
* Flexibility to adjust working patterns according to business needs.
* Accurate administration skills.
* Receptive to change.
* Ability to learn quickly.
* Ability to work with a number of different systems consecutively.
* Working knowledge of Microsoft Excel and Word.
* Ability to organise workload and multi-task where necessary.
* Self-motivated.
* Familiarisation of problem-solving techniques.

Call to action:

Whilst training will be provided, this role will require competent IT skills, including Microsoft office. You will be an efficient communicator with strong telephone experience and the ability to put the customer first and listen to ensure they are given an excellent customer experience. If you have previous experience in a call centre environment, this will put you in a very strong position for the role.

Benefits: pension, free parking

Customer Service Representative (Day Shifts)

Customer Service Representative (Day Shifts) – Cosham, Portsmouth – Salary £17,576 (£8.45 per hour)

Brook Street is delighted to present the opportunity to work as a Customer Service Representative for a leading global provider of facility services. The Customer Service Rep will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client’s Barclays contract, one of their globally integrated contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am – 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 8 Saturdays (lieu day in the week will be offered).

The client do also have a night shift available (12 hours shifts between 7pm and 7am – 4 shifts on, 4 shifts off) which will command a slightly higher pay rate, so if this suits you, please advise in your application.

Key Responsibilities:

* Action all Helpdesk requests, via telephone, email request or online request.
* Ensure all jobs are processed in line with the agreed SLA’s and priority response times.
* Administer the My MCS system, ensuring information is correct and kept up to date.
* Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
* Ensure the customer is kept aware of the progress of a job and any reasons for delay.
* Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
* Feedback information or any issues that may affect the contract performance or cause client dissatisfaction.
* Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests.
* Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
* Maintain awareness and contribute to the achievement of KPI and quality standards.
* Achieve no lower than 95% of the maximum quality score based on calls marked on a weekly basis.
* Ensure timely management of complaints maintaining efficient and professional communications with all parties.
* Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
* Provide statistical analysis of information for client reports and project work by use of customised reporting from a variety of different databases.
* Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required.
* Comply with all company policies & procedures and maintain company standards.
* Any other ad hoc duties which may be requested by management.

Skills, Experience and Attributes:

* Outstanding active listening skills.
* Ability to effectively communicate at all levels both verbally and in writing.
* Data input accuracy and speed.
* Excellent customer service orientation with a good understanding of customer complaint handling.
* Confident and assertive telephone manner.
* Enthusiastic and effective team player.
* Flexibility to adjust working patterns according to business needs.
* Accurate administration skills.
* Receptive to change.
* Ability to learn quickly.
* Ability to work with a number of different systems consecutively.
* Working knowledge of Microsoft Excel and Word.
* Ability to organise workload and multi-task where necessary.
* Self-motivated.
* Familiarisation of problem-solving techniques.

Call to action:

Whilst training will be provided, this role will require competent IT skills, including Microsoft office. You will be an efficient communicator with strong telephone experience and the ability to put the customer first and listen to ensure they are given an excellent customer experience. If you have previous experience in a call centre environment, this will put you in a very strong position for the role.

Benefits: pension, free parking

PART TIME (3 days) – Call Centre Customer Service Sales Exec

An exciting role for an ambitious, enthusiastic customer service / sales executive to cover a 12 month maternity contract, starting ASAP.

The role is 15 hours over THREE days only

Working for a global data storage organisation, who has a great work / office environment! A multi-cultural environment that prides itself on supporting and training all staff to excel and grow.

If you are an ambitious individual, keen to work in an international work environment, then this may well be an ideal position for you. You will speak confidently over the telephone and enjoy both sales and account management experience with new and existing clients. You will be familiar with CRM systems (databases) and happy to work towards KPI’s / targets

If you have excellent customer service and outbound calling experience, you are an Italian speaker who also speaks French and /or Spanish in addition to English please apply!

The Role:

* Sales and engagement calls to new, existing and prospective members
* Meeting and exceeding all personal sales and engagement targets set
* Provide a high calibre of sales and customer service assistance, handling both inbound and outbound telephone calls and email support
* Ensure that all queries are dealt with within agreed response times to a high quality standard and provide support to other members of the team.
* Liaising with other departments internally to support project work where necessary
* The creation of relevant email communications required to engage target suppliers
* Feedback to customer project restraints etc. at regular intervals as set out in project plan

Requirements (ideally but not essential):

Confident in IT Systems in particular, proficient in all Microsoft Office packages and experience using CRM systems

* Experience working in different Internet browsers
* Professional, with efficient telephone manner
* Problem-solve thinking
* A diplomatic nature (patient but assertive)
* Proactive and enthusiastic individual who is comfortable with working in a small business environment where flexibility is required
* A good eye for detail (analytical), methodological and tenacious
* Multitasking with strong communication skills
* Great team player – have the ability to cooperate and work effectively with individuals in all departments at all levels

It is Wells Tobias’ policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

It is Wells Tobias Recruitment Solutions’ policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you

Helpdesk Advisor

An opportunity has arisen for a French & Spanish speaking Helpdesk Advisor. Excellent written and spoken French & Spanish required, as well as fluent written and spoken English.

The Helpdesk Advisor would ideally have previous customer service experience but on-the-job training will be provided. You will be part of a small team where customer excellence is at the heart of the culture.

Monday to Friday 42.5hrs per week. £9 per hour temporary contract but on-going.

Objective of the role:

Working as part of a fast-paced European Helpdesk serving B2B customers, you will be expected to offer excellent customer service and first level support to customers and partners via telephone, email and the customer service system.

Key responsibilities:

· Ensure customer incoming calls and emails are dealt with in an effective and professional manner.

· Log all incoming calls, incidents and queries.

· Act as point of contact for customer updates.

· Proactively act on data provided to enhance the customer experience.

· Liaise with logistics supplier to arrange collections, deliveries and resolve any logistics issues.

· Liaise with Sales teams across Europe as necessary.

· Produce reports based on repair data and fault statistics.

· Work as part of a team towards achieving KPIs, strategy & goals of the Helpdesk Team.

· Liaise with internal departments for second line support to ensure an outstanding level of customer service.

Knowledge, skills and experience required:

· Must be fluent in written and spoken French, Spanish and English (any further European languages beneficial).

· Ability to work well under pressure within a high-volume environment.

· A positive, enthusiastic and assertive approach.

· Excellent telephone manner and customer care focus.

· The ability to make decisions in response to need in balance with planning own workload.

· Produces quality work and committed to achievement.

· To be able to take the initiative in most situations and use management as a facilitator for sounding and suggesting new initiatives.

· Flexible approach and enthusiastic dedicated team player.

· Computer literate, experience of Windows 10, Microsoft Office applications.

· Experience in a similar fast-paced, target-driven customer service environment beneficial.

Interviews taking place apply now for immediate consideration

Multi Skilled Maintenance Technician

Job Title: Multi Skilled Maintenance Technician
Salary: £30,590
Location: Doncaster

OVERVIEW:
A well-established, family owned, global manufacturing business operating in 8 countries across 3 continents are currently looking to recruit an ‘Multi Skilled Technician’ to be based at their site in Doncaster.

THE ROLE
As a Multi Skilled Maintenance Technician your role will include but not be limited to; maintenance and repair of all the site equipment, plant and machinery, ensuring that it is operating to the optimum performance specification and standards. Performing breakdown repair, plant maintenance, inspection, verification and administrative duties

– Carrying out breakdown diagnostics / fault finding, repairs and corrective maintenance.
– Performing maintenance checks and remedial repairs as defined by the PPM systems.
– Ensuring engineering stores levels are maintained
– Working closely with production to evaluate problems, implementing remedial solutions.
– Ensuring that the production plan is achieved
– Assisting in the delivery of projects complete and on time
– Performing clerical and housekeeping duties as needed
– Ensuring strict compliance with the company Health & Safety procedures
– To promote a safe working environment for all
– Take action to prevent potential accidents

THE CANDIDATE
– Ideally qualified to HND/ONC in Electrical Engineering
– Good PLC knowledge in programming, fault finding and diagnosis.
– 16th / 17th edition wiring regulations
– Ideally some experience of pneumatics and hydraulics
– Electrical Apprenticeship
– Ability to work accurately under pressure
– Ability to liaise confidently and professionally

THE BENEFITS:
– £30,590 per annum (including shift allowance)
– 5% matched pension contribution
– 41.25 hours per week (3 shifts)
– 20 days paid holiday with an additional 1 day per years of service (up to a maximum of 5 extra days after 5 years) + Bank holidays

If you would like to apply for this role please forward your CV preferably in Microsoft Word format to us including your full postal address and contact telephone numbers.

THE CONSULTANCY
* Edwards & Pearce is a professional recruitment consultancy with 11 specialist divisions managed by experts in their own area of recruitment
* Established in 1998
* Employ approx 30 staff
* 2 offices in Doncaster & Hull
* Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
* Edwards & Pearce has an enviable client base including plc’s, blue chip organisations and SME’s , global FMCG manufacturing, the public sector, charities and the Big 4 accountancy firms achieving preferred supplier status with many clients
* From the 2 offices based in Yorkshire, Edwards & Pearce successfully recruit for not only local, regional and national clients but has also undertaken and filled international assignments