Helpdesk Advisor

An opportunity has arisen for a French & Spanish speaking Helpdesk Advisor. Excellent written and spoken French & Spanish required, as well as fluent written and spoken English.

The Helpdesk Advisor would ideally have previous customer service experience but on-the-job training will be provided. You will be part of a small team where customer excellence is at the heart of the culture.

Monday to Friday 42.5hrs per week. £9 per hour temporary contract but on-going.

Objective of the role:

Working as part of a fast-paced European Helpdesk serving B2B customers, you will be expected to offer excellent customer service and first level support to customers and partners via telephone, email and the customer service system.

Key responsibilities:

· Ensure customer incoming calls and emails are dealt with in an effective and professional manner.

· Log all incoming calls, incidents and queries.

· Act as point of contact for customer updates.

· Proactively act on data provided to enhance the customer experience.

· Liaise with logistics supplier to arrange collections, deliveries and resolve any logistics issues.

· Liaise with Sales teams across Europe as necessary.

· Produce reports based on repair data and fault statistics.

· Work as part of a team towards achieving KPIs, strategy & goals of the Helpdesk Team.

· Liaise with internal departments for second line support to ensure an outstanding level of customer service.

Knowledge, skills and experience required:

· Must be fluent in written and spoken French, Spanish and English (any further European languages beneficial).

· Ability to work well under pressure within a high-volume environment.

· A positive, enthusiastic and assertive approach.

· Excellent telephone manner and customer care focus.

· The ability to make decisions in response to need in balance with planning own workload.

· Produces quality work and committed to achievement.

· To be able to take the initiative in most situations and use management as a facilitator for sounding and suggesting new initiatives.

· Flexible approach and enthusiastic dedicated team player.

· Computer literate, experience of Windows 10, Microsoft Office applications.

· Experience in a similar fast-paced, target-driven customer service environment beneficial.

Interviews taking place apply now for immediate consideration

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Recruitment Advisor

Recruitment Advisor
Permanent
Leeds City Centre
Salary: Up to £35,000

Our client, a leading financial services organisation, is looking for a Recruitment Advisor to join their team on a permanent basis. You will be recruiting for specialist head office functions such as IT, HR and Finance.

Recruitment Advisor
* Liaising with hiring managers to fully understand the requirements of the job briefs, these are likely to be technical roles
* Attracting candidates to the business by using a number of different attraction methods including; social media, job boards and job advertisements
* Coordinating the recruitment process, arranging and setting up interviews and assessment centres when necessary.
* Conducting pre-screening interviews
* Forging relationships with universities, specialists and networking in this arena
* Develop and maintain the newly launched graduate programme
* Delivering ad hoc recruitment projects in line with recruitment and HR strategies.
* Updating and maintaining the ATS system.
* Providing recruitment MI to the recruitment manager and other stakeholders within the business.

Requirements
* Previous experience within a similar recruitment role, ideally in-house and agency
* Experience of recruiting for Head Office Role.
* Experience of working within a matrix model environment is desirable.
* Strong stakeholder management skills are essential
* Resilience and a positive attitude are vital for success in this role
* A polished and professional approach to recruitment

Further details will be discussed with successful candidates after CV submission.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Recruitment Advisor

Recruitment Advisor Ref: 00984
Based in Newport or Swansea
(Covering the Welsh M4)
37 hours per week
Salary £25,000 pa

We are looking for an experienced recruiter with a strong track record in HR, with exceptional account management skills to join our team. You will act as an advisor to the business, providing support and expertise to hiring managers, ensuring we meet our Recruitment Targets. You will also have extensive experience of end-to-end campaign management, with particular skills in utilising social media.

Who are we?

We`re a group of companies offering great homes, care and support that make a difference to people`s lives.

Our central services teams provide all the office support services, which enables each of our group member companies to focus on what they do best operationally. We are a team with expertise in finance, human resources, IT, audit and all the other functions which need to be in place to ensure the group thrives.

What will you do?

– Advise our internal customers by providing a high quality, effective and efficient Recruitment Service.
– Complete Recruitment administration, including pre employment checks.
– Ensure an excellent candidate experience, in line with our employer brand
– Support managers in interviewing and ensure the process is inclusive and according to best practise including the use the assessments.
– Create innovative bespoke attraction campaigns, which will include social media

Who are we looking for? (for more detail see Role Profile):

– Experience of managing end-end Recruitment campaigns.
– Attraction skills which include all social media platforms, and the ability to identify what sources a campaign requires to attract the right numbers/quality of candidate
– Track record of delivering against target.
– Experience of account management / influencing managers in recruitment related scenarios.
– Excellent interpersonal and communication skills (Customer Service orientated).
– Experience of working in a Recruitment agency (desirable).
– Experience of Recruiting into the care sector (desirable).
– Experience of general HR related areas such as retention, absence, with an understanding of discrimination/ employment law therefore HR best practice within an internal organisation.

What`s in it for you?

Apply today! If this sounds like the challenge you are looking for then click ‘Apply’. Download our Application Form from our vacancy page, following the submission guidelines.

Closing date for applications: Midday, 5 September 2017

Benefits: Pension nd sick pay, plus many other benefits

Field sales Advisor

Field Sales Advisor
Permanent, full-time
Birmingham

Competitive basic salary Uncapped commission as a Field Sales Advisor. Plus smart phone, travel bonus and a great benefits package. Fast track management scheme.

The job:

You are the face of XLN a brand ambassador whos the first to meet our customers. Youll be meeting small business owners every day, showing them how we can reduce their bills and why weve become the small business champion of the UK. Based in Birmingham, youll be working with businesses across your local area.

Field Sales is the fastest growing team in the business. Were doubling the size of the team across the UK, which means a huge investment in the careers of whoever joins us. We only promote from within, so with a winning mentality and the right attitude the skys the limit for the right person.

This exciting and fast-paced role is perfectly suited to anyone with:

A proven track record within a sales based environment
The ability and confidence to meet lots of business owners every day
The social skills to instantly build a rapport with a wide variety of people
The enthusiasm to overcome challenges and talk about XLN with passion and pride

Youll recieve a competitive basic salary, with uncapped commission, and youll get 28 days holiday including bank holidays and Christmas bonus days. Additionally, youll benefit from a generous travel bonus, smartphone, pension, childcare vouchers, health cash plan and much more besides.

Career Development:

Target driven career development with the potential to be placed onto our fast track management scheme.

Our Company:

XLN is one of Britains fastest growing businesses. We supply phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. Weve already helped 250,000 small businesses to save, but weve only just begun

Benefits: Uncapped Commission + Travel Bonus

Customer Service Advisor (Insurance Claims)

Customer Service Advisor (Insurance Claims)

LIM is a leading specialist in the field of LEI, Professional Fees insurance and associated niche products. They have built a reputation for providing innovative, bespoke protection and peace of mind for their diverse range of clients, supported by an uncompromising approach to customer service. It is through striving to bring quality and integrity to the marketplace that LIM has become a leading provider of Legal Protection Insurance to law enforcement agencies in the UK.

Position: Legal Claims Handler
Location: Stourbridge, West Midlands
Job Type: Full Time, Permanent
Salary: £18,700 – £25,300 a year depending on experience
Benefits: 28 days’ holiday; £100 Love to Shop vouchers for every six months’ service Unique training, support and investment from industry experts Netflix subscription Puregym subscription Intu Merry Hill Discount Car breakdown insurance Legal expenses insurance Income protection insurance Home emergency insurance Death in service Pension contribution at 3%.

About the role:

As a Claims Handler within their Home Emergency Team, you will be supported to provide an excellent customer experience to their customers who are experiencing a home emergency. Throughout the life cycle of a claim you will be working with pace to understand, support and ultimately resolve customers` issues to the best of your ability.

Within the fast-paced LIM emergency Team, you will be given training in processing, validating and resolving customers` home emergency claims efficiently, in accordance with the policy wording, providing an outstanding customer experience.

In addition, you will be involved in investigating and resolving customer concerns and providing feedback and coaching to improve the overall operation and team capability. Working alongside their Contractor Network Manager and Team, you will also have the opportunity to feedback on contractor performance and impact the way in which their network grows and services customers.

About you:

– GCSE Maths and English A* – C
– Polite telephone manner
– Excellent written and verbal communication skills
– Developed organisational and time management skills
– Passion to deliver excellent customer service

You may have experience of the following: Legal Claims Handler, Claims Handler, Customer Service Advisor, Customer Service Executive, Call Centre, Customer Service, Administrator, Customer Service Executive etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Senior HR Advisor

Elevation HR are currently recruiting for a leading global engineering business, seeking to appoint a Senior HR Advisor to provide an efficient and effective HR support service to the UK site based in Rotherham. This is a part time role to be worked over 3 days per week however a degree of flexibility will be required.

This is an exciting opportunity for an experienced HR Advisor to join a very successful business and work alongside the international HR team to develop and implement HR processes, policies and systems, creating and maintaining effective relationships at all levels across the business.

This is a newly created role to provide generalist HR support to all employees, ranging from the Senior Management Team through to key external suppliers. Initially supporting a workforce of c50 staff based at Rotherham this is a part time role, however as the business grows there may be the requirement to take on additional hours as required. You will be expected to be dedicated to provide the highest quality service which meets the needs and requirements of customers, employees and the wider organisation.

Key Responsibilities will include:

– Maintenance of all manual and electronic HR records
– Managing the recruitment process including creating job specs, liaising with agencies and assisting with interviews
– Arranging contracts of employment, references and inductions for starters
– Developing and delivering absence management reporting
– Advising and guiding Line Managers on performance management
– Identifying any and arranging any necessary training for employees

Elevation HR would be keen to speak with candidates with the following skills and experience:

– CIPD qualified or working towards
– Experience at HR Advisor level, preferably within the engineering industry
– Strong Administration capability
– Good understanding and application of employment law
– Ability to communicate and influence across all levels

Elevation HR is a specialist division of Elevation Recruitment Group, if you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you

Benefits: FTE

Area Sales Advisor – New Homes

NEW HOMES AREA SALES ADVISOR – Field Based (Central Yorkshire)

Avant Homes are proud to announce that in line with our Good.Better.Different ethos, were now able to offer our New Homes Sales Advisors.

**ONE WEEKEND OFF in every four**

Avant Homes are like no other developer – were always looking for ways to improve what we do and stand out from the crowd

This is a fantastic, innovative and industry leading step which further confirms Avant Homes as an employer of choice within the new homes sales market

So what are you waiting for, make the change towards Good.Better.Different today and start enjoying your weekends too – we’re certain you wont look back!”

Due to continued success and growth, Avant Homes are currently recruiting for a full time experienced New Homes Area Sales Advisor, to be based in Central Yorkshire.

This is a mobile role covering holidays and peak times across 3 sites within Central Yorkshire – so you will need to be flexible to cover this.

What will I be responsible for?

The Sales Advisor at Avant Homes will be providing professional on-site sales advice. Duties will also include:

– Managing and coordinating all on-site sales and administration activities
– Maintaining an accurate knowledge of the progress of each plot on your development, updating customers on a weekly basis on progress
– Working with the Site Manager and Area/Field Sales Manager to ensure the development’s show home, plot build completions, standing stock, landscaping and “street scene” meet the quality and presentation standards required
– Actively promote community engagement on the development
– Support in managing working partnerships with management companies, third party providers and suppliers
– Assist in the production of key status reports and updates on all KPIs relating to the Sales and Marketing function

To be considered you must be:

The ideal New Homes Area Sales Advisor will be able to demonstrate your experience within a targeted sales environment you will possess an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business. You will also:

– Previous experience of new homes sales is essential
– Passionate about providing a first class customer service experience
– Flexible in relation to working patterns – this is on a rota basis to allow for one weekend off in four!
– A full driving licence and own vehicle essential

We are Avant Homes.
And were leading the way.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK’s leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website