Surrey Children’s Service provides a range of highly specialist services to children people who are at risk, looked after, vulnerable, and/or have special educational needs including complex disabilities. Services are delivered directly to children and their families and are delivered within extensive statutory frameworks. The MASH provides a single point of access (front door) for both the public and professionals to report any child or adult safeguarding concerns. The MASH combines Children’s Services social workers with colleagues from Adults Services, Police, Health and a variety of agencies to work cohesively together to provide robust risk assessment and analysis of need, risk and harm based on information known across agencies. Disseminating this information to operational teams in social care or other agencies for action and further investigation. The MASH has minimum standard time-frames that at times creates a pressured environment.
The primary role of the (Multi-Agency Safeguarding Hub) MASH Coordinator based at the Ashford Centre, Middlesex, is to answer the phone to members of the public and professionals who are raising concerns for vulnerable children in Surrey. The candidate needs to have an excellent telephone manner, a professional approach and be skilled to explore fully the concerns that the referrer into the MASH wants to raise. An understanding of safeguarding is desirable.
The MASH Admin Coordinator undertakes a variety of administrative tasks essential to the smooth running of the Multi Agency Safeguarding Hub (MASH). The role works collaboratively with team members and social care managers to provide a high quality and efficient administration service to the MASH and support the Service overall aim to improve outcomes for children.
Roles at this level provide a business support service as part of a specific service or service team. They will carry out a range of administrative tasks using knowledge of general office routines and procedures, together with a broad understanding of the department and how the tasks directly support the service or service team. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of business, financial, facilities and/or HR administration and will be fully versed in all the procedures of their specialism. They may be involved in guiding the work of more junior staff. For some roles, customer service may be the predominant feature, e.g. dealing with a variety of clients in relation to a department’s activities. Others may support a group of more senior staff with some of the more routine duties and ensure matters are dealt with appropriately when they are out of the office.
Successful MUST have:
Resilient to sensitive circumstances/phone calls
Flexible team worker
Ability to record accurate and necessary information
Able to perform in a high-pressured environment (taking upto 170 calls per day)
* Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures.
* Competent in a range of IT tools.
* Ability to work with others to improve customer service.
* Good written and oral communication skills with the ability to build sound relationships with customers.
* Good administrative /organisational and analytical skills.* Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.
* A methodical approach to information gathering, recording and reporting.* Previous relevant work experience.* Experience of maintaining business processes and systems.
* Ability to guide and support less experienced or more junior colleagues (for some roles).
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Benefits: weekly accrued annual leave