Customer Service Representative (Day Shifts)

Customer Service Representative (Day Shifts) – Cosham, Portsmouth – Salary £17,576 (£8.45 per hour)

Brook Street is delighted to present the opportunity to work as a Customer Service Representative for a leading global provider of facility services. The Customer Service Rep will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client’s Barclays contract, one of their globally integrated contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am – 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 8 Saturdays (lieu day in the week will be offered).

The client do also have a night shift available (12 hours shifts between 7pm and 7am – 4 shifts on, 4 shifts off) which will command a slightly higher pay rate, so if this suits you, please advise in your application.

Key Responsibilities:

* Action all Helpdesk requests, via telephone, email request or online request.
* Ensure all jobs are processed in line with the agreed SLA’s and priority response times.
* Administer the My MCS system, ensuring information is correct and kept up to date.
* Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
* Ensure the customer is kept aware of the progress of a job and any reasons for delay.
* Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
* Feedback information or any issues that may affect the contract performance or cause client dissatisfaction.
* Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests.
* Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
* Maintain awareness and contribute to the achievement of KPI and quality standards.
* Achieve no lower than 95% of the maximum quality score based on calls marked on a weekly basis.
* Ensure timely management of complaints maintaining efficient and professional communications with all parties.
* Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
* Provide statistical analysis of information for client reports and project work by use of customised reporting from a variety of different databases.
* Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required.
* Comply with all company policies & procedures and maintain company standards.
* Any other ad hoc duties which may be requested by management.

Skills, Experience and Attributes:

* Outstanding active listening skills.
* Ability to effectively communicate at all levels both verbally and in writing.
* Data input accuracy and speed.
* Excellent customer service orientation with a good understanding of customer complaint handling.
* Confident and assertive telephone manner.
* Enthusiastic and effective team player.
* Flexibility to adjust working patterns according to business needs.
* Accurate administration skills.
* Receptive to change.
* Ability to learn quickly.
* Ability to work with a number of different systems consecutively.
* Working knowledge of Microsoft Excel and Word.
* Ability to organise workload and multi-task where necessary.
* Self-motivated.
* Familiarisation of problem-solving techniques.

Call to action:

Whilst training will be provided, this role will require competent IT skills, including Microsoft office. You will be an efficient communicator with strong telephone experience and the ability to put the customer first and listen to ensure they are given an excellent customer experience. If you have previous experience in a call centre environment, this will put you in a very strong position for the role.

Benefits: pension, free parking

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Customer Service Representative (Day Shifts)

Customer Service Representative (Day Shifts) – Cosham, Portsmouth – Salary £17,576 (£8.45 per hour)

Brook Street is delighted to present the opportunity to work as a Customer Service Representative for a leading global provider of facility services. The Customer Service Rep will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client’s Barclays contract, one of their globally integrated contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am – 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 8 Saturdays (lieu day in the week will be offered).

The client do also have a night shift available (12 hours shifts between 7pm and 7am – 4 shifts on, 4 shifts off) which will command a slightly higher pay rate, so if this suits you, please advise in your application.

Key Responsibilities:

* Action all Helpdesk requests, via telephone, email request or online request.
* Ensure all jobs are processed in line with the agreed SLA’s and priority response times.
* Administer the My MCS system, ensuring information is correct and kept up to date.
* Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
* Ensure the customer is kept aware of the progress of a job and any reasons for delay.
* Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
* Feedback information or any issues that may affect the contract performance or cause client dissatisfaction.
* Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests.
* Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
* Maintain awareness and contribute to the achievement of KPI and quality standards.
* Achieve no lower than 95% of the maximum quality score based on calls marked on a weekly basis.
* Ensure timely management of complaints maintaining efficient and professional communications with all parties.
* Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
* Provide statistical analysis of information for client reports and project work by use of customised reporting from a variety of different databases.
* Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required.
* Comply with all company policies & procedures and maintain company standards.
* Any other ad hoc duties which may be requested by management.

Skills, Experience and Attributes:

* Outstanding active listening skills.
* Ability to effectively communicate at all levels both verbally and in writing.
* Data input accuracy and speed.
* Excellent customer service orientation with a good understanding of customer complaint handling.
* Confident and assertive telephone manner.
* Enthusiastic and effective team player.
* Flexibility to adjust working patterns according to business needs.
* Accurate administration skills.
* Receptive to change.
* Ability to learn quickly.
* Ability to work with a number of different systems consecutively.
* Working knowledge of Microsoft Excel and Word.
* Ability to organise workload and multi-task where necessary.
* Self-motivated.
* Familiarisation of problem-solving techniques.

Call to action:

Whilst training will be provided, this role will require competent IT skills, including Microsoft office. You will be an efficient communicator with strong telephone experience and the ability to put the customer first and listen to ensure they are given an excellent customer experience. If you have previous experience in a call centre environment, this will put you in a very strong position for the role.

Benefits: pension, free parking

PART TIME (3 days) – Call Centre Customer Service Sales Exec

An exciting role for an ambitious, enthusiastic customer service / sales executive to cover a 12 month maternity contract, starting ASAP.

The role is 15 hours over THREE days only

Working for a global data storage organisation, who has a great work / office environment! A multi-cultural environment that prides itself on supporting and training all staff to excel and grow.

If you are an ambitious individual, keen to work in an international work environment, then this may well be an ideal position for you. You will speak confidently over the telephone and enjoy both sales and account management experience with new and existing clients. You will be familiar with CRM systems (databases) and happy to work towards KPI’s / targets

If you have excellent customer service and outbound calling experience, you are an Italian speaker who also speaks French and /or Spanish in addition to English please apply!

The Role:

* Sales and engagement calls to new, existing and prospective members
* Meeting and exceeding all personal sales and engagement targets set
* Provide a high calibre of sales and customer service assistance, handling both inbound and outbound telephone calls and email support
* Ensure that all queries are dealt with within agreed response times to a high quality standard and provide support to other members of the team.
* Liaising with other departments internally to support project work where necessary
* The creation of relevant email communications required to engage target suppliers
* Feedback to customer project restraints etc. at regular intervals as set out in project plan

Requirements (ideally but not essential):

Confident in IT Systems in particular, proficient in all Microsoft Office packages and experience using CRM systems

* Experience working in different Internet browsers
* Professional, with efficient telephone manner
* Problem-solve thinking
* A diplomatic nature (patient but assertive)
* Proactive and enthusiastic individual who is comfortable with working in a small business environment where flexibility is required
* A good eye for detail (analytical), methodological and tenacious
* Multitasking with strong communication skills
* Great team player – have the ability to cooperate and work effectively with individuals in all departments at all levels

It is Wells Tobias’ policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

It is Wells Tobias Recruitment Solutions’ policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you

Customer Service Advisor (Insurance Claims)

Customer Service Advisor (Insurance Claims)

LIM is a leading specialist in the field of LEI, Professional Fees insurance and associated niche products. They have built a reputation for providing innovative, bespoke protection and peace of mind for their diverse range of clients, supported by an uncompromising approach to customer service. It is through striving to bring quality and integrity to the marketplace that LIM has become a leading provider of Legal Protection Insurance to law enforcement agencies in the UK.

Position: Legal Claims Handler
Location: Stourbridge, West Midlands
Job Type: Full Time, Permanent
Salary: £18,700 – £25,300 a year depending on experience
Benefits: 28 days’ holiday; £100 Love to Shop vouchers for every six months’ service Unique training, support and investment from industry experts Netflix subscription Puregym subscription Intu Merry Hill Discount Car breakdown insurance Legal expenses insurance Income protection insurance Home emergency insurance Death in service Pension contribution at 3%.

About the role:

As a Claims Handler within their Home Emergency Team, you will be supported to provide an excellent customer experience to their customers who are experiencing a home emergency. Throughout the life cycle of a claim you will be working with pace to understand, support and ultimately resolve customers` issues to the best of your ability.

Within the fast-paced LIM emergency Team, you will be given training in processing, validating and resolving customers` home emergency claims efficiently, in accordance with the policy wording, providing an outstanding customer experience.

In addition, you will be involved in investigating and resolving customer concerns and providing feedback and coaching to improve the overall operation and team capability. Working alongside their Contractor Network Manager and Team, you will also have the opportunity to feedback on contractor performance and impact the way in which their network grows and services customers.

About you:

– GCSE Maths and English A* – C
– Polite telephone manner
– Excellent written and verbal communication skills
– Developed organisational and time management skills
– Passion to deliver excellent customer service

You may have experience of the following: Legal Claims Handler, Claims Handler, Customer Service Advisor, Customer Service Executive, Call Centre, Customer Service, Administrator, Customer Service Executive etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Part Time Customer Service / Reception

Part time Customer Service Role – 25 hours per week plus 2 in 4 sat Mornings at 4 hours.

Paying 8.50 per hour plus retail bonus.

Why work for us?

We offer:

* Competitive Salary plus bonus
* Workplace Pension
* Life Assurance
* Employee Assistance Programme.
* Career Development
* IMI (ATA) Accreditation Support
* Training through groups Academy
* Child Care Vouchers
* Competitive Annual Leave Package
* Vodafone discount scheme
* Car scheme
* Company Rewards offering Retail, Cinema and Gym discounts

The Role:

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary

Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer

On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies

Arrange the booking of courtesy cars for customer use

Supported Living Service Manager

Supported Living Service Manager
Immediately Available

Salary: £26,000- £30,000 per annum
Location: Swindon
Hours: 40 hours – core hours Mon- Friday (will include small amount of on-call work and weekend work)

Our client, a respected Supported Living provider is looking for a Service Manager to oversee their Swindon service. You will be responsible for the overall management and day to day running of the service in accordance with Care Quality Commission.

Day to Day Duties:
Overseeing the service, ensuring quality is maintained at all times
Line management responsibility of 1 Deputy Manager, 3 Senior Support Workers and Support Workers
Ensure all staff understand their roles and responsibilities, and remain suitably skilled and qualified to meet the needs of the service
Provide training and development opportunities to enable support workers, seniors and deputies to strengthen and develop their skills
Keeping staff and service users informed by ensuring all staff are aware of the CQC standards
Managing rotas, to ensure adequate levels of staffing
Maintaining all health, safety and fire precautions

Essential Skills:
Knowledge of CQC, having previously been involved in inspections
Experience working with complex needs aged 16-70
Experience managing a dispersed staff team

Warranty & Service Administrator – Bridlington, Yorkshire

Warranty & Service Administrator – Bridlington

Alecto Recruitment is currently seeking a Warranty & Service Administrator for a main dealer in Bridlington.

The Role
As a Warranty Advisor you will be a key part of the dealership, you will have excellent communication and organisational skills in order to deal with workshop and retail customers face to face or over the phone. A Warranty Advisor will need to ensure that walk in and telephone customers are promptly dealt with, providing advice and communicating vehicle progress and any potential complications.

As part of a small team you may sometimes be required to take up other responsibilities so this dealership are looking for someone who can step into the Service Advisors shoes when required, essentially teamwork will be very important to the role.

Role Requirements
To be a success in this role, you will have:

* Experience in the Service Department of a Car, Commercial Vehicle or Motorhome Dealership
* Effective communication skills
* Commitment to delivering customer excellence
* A good standard of verbal and numerical reasoning
* An aptitude for learning technical information
* Previous experience in a target driven role or with ‘upsell’ targets
* A full, clean driving license is essential

Package

* £18K per year
* Monday to Friday 8am to 6pm
* Saturday Mornings on a rota
* Lovely family run environment and a great team

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.

If your experience matches please forward your CV immediately